Official Rules

Version 2026-11-06 · in force since 6 November 2026

1. What these rules are

These are the general rules (the “Official Rules”) of every giveaway and competition (each an “Event”) published on MoonReward. They are part of the Terms of Service. An organizer may add rules for their own Event on its page (for example which game a competition uses, or a deadline to claim a prize), but those additions cannot contradict these rules, cannot ask anything of you that these rules forbid, and cannot make entry harder or costlier than described here. If they conflict, these Official Rules prevail.

2. Who runs an Event

• The organizer (named on the Event page) is the independent sponsor and promoter of the Event. They provide the prizes, set the end time and the number of entries, and (for competitions) record the scores. See the Organizer Terms.
• MoonReward (Goldenapple3619) provides the platform, runs the random draw, keeps the entry list, and handles reports and disputes. Unless an Event says otherwise, we are not the sponsor and do not provide the prize.
• The Service is not affiliated with, endorsed by or sponsored by Valve Corporation or Steam.

3. Who can enter

• You must be at least 16, and over the age of majority where you live or have your parent’s or guardian’s permission to enter and to accept prizes.
• You need a MoonReward account (sign in with Steam) that has accepted the Terms and that is not banned.
• One entry per person per Event. One person, one account. Entries made with several accounts, bots, scripts or purchased/borrowed accounts are void.
• The organizer of an Event cannot enter it.
• Events are void where prohibited, and not open to residents of any country or region where taking part would be unlawful, or where the promotion would need a registration, licence, bond or authorisation that has not been obtained, and any country or region under comprehensive sanctions. It is your responsibility to check that taking part is lawful where you live.

4. How to enter

Sign in, open the Event and press Join. That is the whole entry. No other action is required, and none may be asked of you: no purchase or payment of any kind, no donation, no paid subscription, no deposit of money or items, no personal information beyond your Steam profile, and no actions elsewhere (following, subscribing, sharing, joining servers, installing software, watching ads, completing offers or surveys).

• You can leave an open Event before it closes.
• An Event can have a maximum number of entries; when it is full, nobody else can join.
• An Event closes at the end time its organizer set, or when the organizer or a moderator closes it, whichever comes first.

5. Giveaways: how winners are chosen

• When a giveaway closes, the Service picks a random seed and ranks every entrant by HMAC-SHA256(seed, user id). The first entrants in that ranking win the prizes, in the order the prizes are listed. The organizer does not choose, and cannot change, the winners.
• The seed is published on the Event page, and the list of entrants is available there, so anyone can re-run the draw and check it. The page offers a “Verify this draw” button that does it in your browser.
• Your chance of winning depends on the number of entries and the number of prizes.
• If fewer people entered than there are prizes, the remaining prizes are not awarded.

6. Competitions: how winners are ranked

• A competition is a contest of skill or performance. The organizer must state on the Event page how it is judged (for example “highest score in the free-to-play game X this week”), and must record the scores honestly and in the same way for everybody.
• A competition must be possible to take part in without buying anything: it must use something that is free (for example a free-to-play game or a free demo), not a paid game, item or service.
• Entrants are ranked by score, highest first. A tie goes to the person who entered first. Prizes go to the best-ranked entrants in the order the prizes are listed.
• If you think your score was recorded wrongly, report the organizer; moderators can look into it.

7. Prizes

• The prizes are those listed on the Event page. They are provided by the organizer, who must really have them and be able to deliver them (see the Organizer Terms).
• No cash alternative, and no exchange for another prize, unless the Event page says so. If a prize becomes unavailable, the organizer must replace it with one of at least the same value or cancel that prize and tell the winners.
• Prizes are normally delivered through Steam (a gift, a key, a trade or a Steam Wallet code). Steam’s own restrictions apply: your account may need to be able to receive gifts, regional locks may apply, and prizes may not be redeemable in every country. The organizer should say so in advance when it matters.
• You are responsible for any taxes or legal requirements that apply to receiving a prize where you live.

8. Winning and getting your prize

• Winners are told in the Service (and live, if they are online) and can follow their prize on the Prizes page: pending → delivered → received.
• The organizer should hand the prize over within 48 hours of the draw. After that, you can report that it is taking too long.
• If an organizer asks you to confirm something to receive the prize (for example to accept a Steam friend request or a trade), they must give you at least 7 days to answer. A prize may be re-drawn or cancelled only after that time has passed without an answer.
• When the prize arrives, confirm it. If it does not arrive, arrives different from what was announced, or is taken back, use Report a problem on the Prizes page. Moderators review it and can require the organizer to deliver, mark the prize as delivered, or take action against the organizer.
• To hand over a prize, the organizer can see your Steam profile name and SteamID, and you can see theirs. See the Privacy Policy.

9. Fair play and disqualification

An entry, a score or a win may be cancelled, and the person banned, if there is evidence of cheating: multiple accounts, bots, automated entries, manipulated scores, false reports, giving false information, or breaking the Community Guidelines. Someone who is banned is removed from every open Event (and so cannot win them).

10. Changes, cancellation and problems

• An Event may be edited, closed early or cancelled by its organizer or by a moderator (for example if it breaks these rules or if the organizer is suspended). Everyone who entered is notified when something that matters to them changes.
• If an Event cannot be run as planned for reasons beyond anybody’s control, it may be cancelled or modified; we will tell the entrants.
• The result of a draw, as published, is final. Disputes about delivery go through the process in section 8.

11. Your data

Entering shares your Steam profile name and avatar with other signed-in users. If you win, the organizer sees your SteamID so they can deliver the prize. We use your data to run the Event and nothing else. Details, and your rights, are in the Privacy Policy. Organizers may use what they see only to deliver the prize.

12. Responsibility

To the extent the law allows, we are not responsible for what organizers do or fail to do, or for prizes. Nothing here limits any right you have under mandatory law. The Terms of Service contain the rest.

13. Winners list

The names of winners are shown on the Event page, to signed-in users, once the Event closes. If you want to know who won an Event and cannot see the page, write to [email protected]. If you are a winner and do not want your name shown, you can delete your account (the Event record then shows “Deleted user”).