Community Guidelines

Version 2026-11-06 · in force since 6 November 2026

1. Respect people

No harassment, bullying, threats, hate speech or discrimination (for example because of origin, religion, gender, sexuality, disability or age). No sexual content, graphic violence or shock content in names, avatars, event texts or reports. No doxxing: do not publish other people’s personal information. Disagree, but do it civilly.

2. Play fair

• One person, one account. Do not enter an Event with several accounts, with bots or scripts, or with accounts you bought, sold, shared or borrowed.
• Do not collude, trade entries, or try to rig a draw, a score, a report or a dispute.
• Do not exploit bugs. If you find one, tell us.
• Organizers must not enter their own Events or have others do it for them.

3. Nothing is for sale

Entering a giveaway or competition is free, always. It is not allowed to ask for, accept or offer money, purchases, donations, tips, deposits, paid subscriptions, items, keys, crypto, or any other payment in connection with an Event: not to enter, not for “extra chances”, not to claim, ship, verify or unlock a prize. The same goes for trading entries or prizes for money. Details: Official Rules and Organizer Terms.

4. Be honest

• No scams, phishing, fake Events, fake prizes or false claims. Do not impersonate other people, organizers, moderators, Steam, Valve, or us.
• Organizers must deliver what they announce, on time, and answer problems.
• Do not file false or abusive reports. Reports made in bad faith can lead to action against the reporter.

5. Keep it safe and legal

• Never share your Steam password, Steam Guard codes, API keys, trade links or other login details, and never ask for them. Nobody from MoonReward will.
• No illegal content or activity; no malware, phishing or links meant to harm; no spam or unrelated advertising; no pirated, stolen or fraudulently obtained keys or accounts.
• No gambling promotion, and no prizes that are illegal or regulated where the winner lives.
• Do not target or endanger children. If you believe a child is at risk, contact the local authorities at once and then tell us.
• Do not attack, overload, scan or scrape the Service or try to get at accounts or data that are not yours.

6. Names and avatars

Your name and avatar come from your Steam profile and are shown to other signed-in users, so they follow these guidelines too. We may ask you to change them (on Steam), or restrict your account until you do, if they are offensive, misleading or impersonate someone.

7. Reporting

• In the Service, use Report on a person’s profile, an organizer or an entrant. Choose the reason (including “asks for payment / paid entry”, “scam”, “fake event”, “illegal content”, “underage user”) and add details and dates. For prizes that do not arrive, use Report a problem on your Prizes page instead.
• For illegal content or if you cannot use the Service, write to [email protected]. The contact page says what to include.
• The person you report is not told who reported them. We cannot always tell you what we decided about someone else, but we tell you when a report led to action or not.

8. What can happen

Moderators review reports and can, depending on how serious and how repeated it is: remove or edit content; cancel an Event (entrants are told); mark or require the delivery of prizes; remove the organizer role; and warn, suspend for a time, or permanently ban an account. A ban ends your sessions, removes you from open Events, and cannot be bypassed by using another account. Serious cases (paid entry, scams, undelivered prizes, illegal content, harm to minors) can lead to a permanent ban at once and, where the law requires or allows, to a report to the authorities. We act on illegal content notices without undue delay.

We tell you what we decided and why, in plain words, when we restrict your account or content, to the extent the law allows. If we have not, ask at [email protected].

9. Appeals

If you think a decision against you (a ban, a removed Event, a cancelled prize, a refused application) is wrong, write to [email protected] within 6 months of it, from an address you can be reached at, with your SteamID or profile link and what you want us to reconsider. We acknowledge it, a person who was not involved in the first decision reviews it whenever possible, and we answer with the reasons. If you are in the EU you may also have the right to go to an out-of-court dispute settlement body, and always to the courts.

10. Related documents

These guidelines work together with the Terms of Service, the Official Rules and, for organizers, the Organizer Terms. Our Privacy Policy explains how the data about reports and bans is handled.