Legal notice & contact
1. Who runs the Service
MoonReward (https://moonreward.cnstudio.dev) is published by:
- Goldenapple3619, an individual
- Address: [REDACTED], France
- Registration / VAT: not applicable (individual)
- Director of publication: [REDACTED]
- Email: [email protected]
Hosting: OVH SAS, 2 rue Kellermann, 59100 Roubaix, France (Beauharnois (BHS) - Canada).
2. Who to write to
| About | Write to |
|---|---|
| General questions | [email protected] |
| Your personal data (access, export, deletion, complaints) | [email protected] (most of it you can also do yourself on your Account page) |
| Illegal content, scams, copyright | [email protected] |
| Appeal a moderation decision | [email protected] |
| Authorities (point of contact under the EU Digital Services Act, and law-enforcement requests) | [email protected]. Please write in English. |
We answer in English. Please do not send us your Steam password or any login code, ever.
3. Reporting illegal content, a scam or a paid entry
The quickest way is the Report button in the Service (on a profile, an organizer or an entrant). If you want to send a formal notice, or cannot sign in, write to [email protected] with:
- a clear explanation of why you think the content or behaviour is illegal or breaks our rules (for example: it asks entrants to pay);
- where it is: the Event name and its address in the Service, or the profile and the SteamID, and screenshots if you have them;
- your name and email address (unless the content is one of the offences for which the law allows anonymity, such as child sexual abuse material), so we can reply;
- a statement that you believe in good faith that your notice is accurate and complete.
We confirm receipt, review it carefully and objectively, act without undue delay where it is justified, and tell you what we decided and how to contest it. We tell the person concerned the reasons when we restrict their content or account. Abusive or repeated unfounded notices can lead to us ignoring them.
4. Copyright and trademark complaints
If you believe something on the Service infringes your copyright or trademark (for example an Event text or an avatar), write to [email protected] with: a description of the work, where it appears on the Service, your contact details, a statement that you are the owner or authorised to act for the owner, and a statement that you believe in good faith that the use is not authorised and that your information is accurate. We remove or disable access to content that is infringing, and inform the person who published it, who may send us a counter-notice if they think it was a mistake. Repeat infringers lose their account.
5. Authorities
MoonReward is a small service. Authorities of the European Union’s Member States, the Commission and the European Board for Digital Services can reach us for matters under Regulation (EU) 2022/2065 (the Digital Services Act) through the address above in English. Law-enforcement requests for user data need a valid legal basis; we check them and tell the person concerned when the law allows.
6. Steam and Valve
MoonReward is not affiliated with, endorsed by or sponsored by Valve Corporation. Steam and the Steam logo are trademarks and/or registered trademarks of Valve Corporation in the United States and/or other countries.